Everything you need to know about our Pan India shipping from Surat, Gujarat, transit damage replacement guarantee, and customer data privacy.
Pan India Delivery originating from Surat, Gujarat
All orders placed on SNY Perfumes are processed, hand-bottled, and packaged with shock-absorbing foam at our central atelier in Surat, Gujarat. Orders are typically dispatched within 24 to 48 business hours after payment confirmation (Direct UPI verification or COD order booking).
We partner with Shiprocket, leveraging premier courier networks (BlueDart, Delhivery, DTDC, Xpressbees, Shadowfax). Upon parcel dispatch, an automated AWB tracking number is generated and your order status updates with a direct link to live tracking. You can also track your shipment at any time via our Track Order Page.
FREE Express Shipping applies automatically to all orders over ₹600 and all special value bundles (e.g., Duo Packs, Discovery Boxes). For single orders below ₹600, a nominal flat courier fee of ₹49 is applied at checkout.
Fragrance hygiene standards and transit damage guarantees
In accordance with personal care and cosmetic hygiene regulations, perfume bottles once delivered, unsealed, or sprayed cannot be returned or exchanged for change of preference. We strongly recommend sampling our Discovery Box (4x 8ml) to test scents on skin before committing to 50ml or 100ml flacons.
If your bottle arrives broken, cracked, defective atomizer, or experiencing in-transit leakage, we provide an immediate 100% Free Replacement.
Orders can be canceled free of charge before they are handed over to the courier partner. To cancel an order, please message our support concierge with your Order ID immediately after purchase.
Zero data selling and secure Direct UPI payment privacy
When you place an order, we collect only necessary delivery coordinates: your Full Name, Mobile Phone Number, Delivery Address, City, State, PIN Code, and Email Address. This data is exclusively utilized to generate your courier manifest via Shiprocket and send order status notifications.
All prepaid orders are executed through direct NPCI UPI deep-links and bank QR codes. SNY Perfumes does not store, request, or handle your bank account numbers, UPI PINs, or debit/credit card CVVs. Payments happen securely on your own trusted UPI app (Google Pay, PhonePe, Paytm, or BHIM).
We do not sell, rent, or lease your contact information to third-party telemarketers or external advertising networks. Any email or SMS sent from SNY Perfumes relates strictly to your active orders, tracking updates, or requested customer care inquiries.
Our customer care concierge based in Surat, Gujarat is available daily to assist you with order tracking, fragrance recommendations, or damage claims.
